Return & Refund Policy

At Complete Home Solutions, we strive to ensure your complete satisfaction with our diverse range of products, including lighting devices, security systems, smart furniture, maintenance and repair services, and energy-saving products. If you find yourself unsatisfied with your order, we encourage you to contact us promptly.

1. Addressing Your Concerns

If your purchase does not meet your expectations, please reach out to us at [email protected]. Our dedicated customer service team will assess your concerns and guide you through the process to enhance your experience with us.

  • Include a clear image of the item received.
  • Briefly describe your concerns.

Note that our policy is valid for 14 days from the date of delivery. After this period, we regret that we will be unable to assist further.

2. Issues with Damaged or Faulty Products

If you receive a defective item or one that fails to function as described, please inform us. We are responsible for damage that occurs during production or shipping.

To expedite replacements or refunds, please provide photographs highlighting the problem (e.g., missing components, visible defects). Usually, you will not need to return the defective item.

  • Damage resulting from accidents.
  • Improper handling of products.
  • Normal wear and tear.
  • Fading of colors or materials due to sun exposure.
  • Modifications made post-purchase.

Remember, the same 14-day timeframe applies for addressing these concerns.

3. Non-Delivery of Orders

If your order has not arrived within the expected timeframe, you can either request a refund or ask for a replacement. Please provide us with your order details, and we will prioritize your case.

  • Claims must be submitted within 2 months of placing the order.
  • Refunds typically take 5-10 business days to process, depending on your bank's policies.

4. Timeline for Refunds

Refunds are issued to the original payment method. Once processed, your bank may take additional time to reflect the funds. Below is a general timeline for processing:

  • Credit Card: Up to 10 business days
  • PayPal: 3 to 5 business days

If your refund does not appear within the specified timeframe, please contact your bank or card issuer for assistance.

We appreciate every customer and strive to resolve all inquiries efficiently. For further questions or assistance, please reach out to us at [email protected]. Thank you for your understanding, and we look forward to enhancing your future experiences.

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